Consultant People Operations

Job Description

• Challenge yourself to deliver exceptional customer service experiences at Qantas
• Work with a diverse stakeholder group and grow your career as part of our internal People Operations support team
• Permanent, full-time opportunity based at Qantas Corporate Campus in Mascot
• ASU Agreement 13 - Level 5

Our People Services function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces. We’re a high performing team and we each have the opportunity to add value and make an impact on the business.

As a Consultant in our People Operations team, you will immerse yourself in relevant Qantas policies, procedures and frameworks and be responsible for responding to all incoming Qantas employee and business manager queries received via a number of channels (including phone and email). You will provide an exceptional level of service while guiding the customer through processes, tools or information that will address their need at first point of contact, as well as process all follow-up transactions, information updates and any necessary escalations.

In this role you will be responsible for providing quality and consistent service by accessing the People Services Knowledge Library, you will collaborate closely with the Human resources community across the Group and proactively participate in coaching, training and development opportunities.

• Commitment to customer service excellence, and the ability to work in a fast-paced dynamic environment
• Excellent verbal and written communication skills with the ability to build strong rapport with diverse stakeholders
• Proven analytical, problem-solving skills with the ability to manage conflicting tasks with a high level of accuracy
• High attention to detail and a proactive approach to continuous improvement
• Ability to maintain discretion and exercise strict confidentiality in a complex organisation
• Strong computer literacy including experience with Microsoft Office applications and other Workforce systems
• Exposure to automation, knowledge management, or AI technologies beneficial
• Familiarity with internal processes and procedures desirable
• Experience in data analytics or digital content creation advantageous
• Diploma in business, HR/IR or related discipline, or equivalent relevant experience.

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally r development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on‑job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options:
  Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We love to travel:
  Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards:
  Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing:
  Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close: 27 February 2026