Patient Service Representative -Greenlawn, Long - OFFS

Position: Patient Service Representative -Greenlawn, Long Island - OFFS
Mount Sinai - 5 Cuba Hill Road - Responsibilities:
Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service;
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered;
Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies;
May schedule and confirm testing, surgeries and procedures according to department guidelines;
Ensures all documents are appropriately documented and maintained in the electronic medical record