Tailor​/Seamstress

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

This position is responsible for the maintenance of all linen, uniforms and fabrics used in the hotel by guests and staff according to the Hotel’s standards.

• Operate the hotel tailoring of all uniforms, hotel linen, curtain, carpets, upholstery, cushion and guest laundry in an efficient and organised manner.
• At all times, keep updated on product knowledge of hotel and related activities.
• Resolve guest complaints to the guest’s satisfaction within your level of authority.
• Maintain excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
• Abide by the guidelines set out in the Heartiest Handbook.
• Carry out all tasks in line with hotel procedures and standards and product specifications.
• Stitching (where applicable) of linen for all guest rooms and departments such as Restaurant, Gymnasium etc.
• Collection of end‑of‑use linen uniform housekeeping and other departments.
• Maintain records of all stitching uniform, linen etc.
• Maintain par levels of all stocks, conduct stocktakes and submit requests for purchase of additional supplies.
• Minor repairs to linen and uniforms as required.
• Random check of linen and uniform to ensure consistent quality and meet hotel standards and guest expectation.
• Operate equipment including sewing machine and ironing in accordance with manufacturers recommendations and hotel procedures.
• Prompt reporting of maintenance requirements for tailor room and follow up with Maintenance Department to ensure these are actioned.
• Ensure the daily maintenance of all equipment, such as clearing of sewing machine, switching off machines when not in use.
• Issue and record connector’s uniform and linen.
• Ensure the tailor room and adjacent storerooms remain tidy and organized at all times.
• Ensure tailor room and uniform inventory are maintained at all time.
• Be punctual, efficient and courteous at all times with guest and fellow heartiest alike.
• Maintain excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.

Knowledge and Experience

• Diploma or equivalent qualifications
• Minimum of 2 years of similar experience

Competencies

• Written and verbal communication skills in English
• Service oriented with an eye for details
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co‑workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi‑cultural environment
• Embodies competitive spirit and skills based on Accor’s capability framework:
• Open minded, Guest centric
• Self‑Confident, Good communication, Team player
• Proactive and Initiative and Business Awareness and Improvement

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit