Digital Product and Data Analyst

Job Description

• Join our collaborative Qantas Digital team to innovate and drive change through technology
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the Digital Product and Data Analyst
, you will work with various stakeholders and the Digital team, to provide exceptional support and service for digital products for Qantas customers. Within a complex environment you will be accountable for ensuring issue management resolution, trend analysis and recommendations, as well as product enhancement opportunities. As part of this role, you will be responsible for the operation of the defined product suite and will undertake regular reviews to ensure continuous improvement and innovative methods are applied.

To be a successful candidate, you will have an analytical mindset and be passionate about problem solving; to support incoming product queries, produce reports, identify trends and opportunities for product improvements, and effectively communicate how features and processes work to the wider Qantas group and external organisations.

• 3+ years’ of experience as a Digital analyst, Data Analyst, Product Analyst or related field.
• 1+ years’ working in an Agile environment and passionate about Agile ways of working.
• Airline or travel industry experience would be highly regarded.
• Knowledge and understanding of reservation and ticketing systems, Amadeus experience will be advantageous.
• Strong analytical skillset, including expertise in Excel, SQL, Python, Power BI or similar tools.
• Ability to investigate, track, and resolve technical product and software issues including raising and management of defect and solution documentation.
• Advanced analytical, problem-solving skills and experience translating data into insights to identify trends for issues and action plans to mitigate.
• Proven ability to follow a methodical approach to problem-solving with very high attention to detail.
• Previous experience in developing and maintaining user-guides, internal knowledge articles and product documentation.
• Experience with and comfortable using collaboration tools such as JIRA and Confluence to document and manage user stories.
• A customer centric mindset and can effectively manage customer expectations.
• Excellent stakeholder engagement and management skills.
• Effective communication skills, with the ability to synthesize data and translate complex ideas into clear recommendations.

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally r development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

• We love to travel:
  Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options:
  Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns
  1) and additional…