Business Relationship Manager

Company Description

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

Abb Vie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is Abb Vie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status.

Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing  or speaking with your Recruiter and we’ll make any necessary adjustments to accommodate your needs.

The Business Relationship Manager is a key role that sits within our Business Technology Solutions (BTS) function. It serves as a pivotal bridge between the brand teams and the affiliate and geo Commercial BTS teams. They assist Brand teams in maximizing the value derived from their digital marketing and data analysis activities. Their role encompasses active involvement in the planning and direction of global/area and local technology implementations and capability development in conjunction with Commercial teams, Affiliate BTS leadership, Affiliate Customer Excellence, Area/Geo BTS, and Global BTS.

KEY DUTIES AND RESPONSIBILITIES

• Provide high-quality advice to the Brand Teams, Customer Excellence, and additional local stakeholders on the use of specific technology to create value-added digital activities.
• Understand the local business landscape and dynamics to create opportunities for the use of technology that supports key business strategies.
• Build strong working relationships with Area/Cluster/Region BTS management and teams, the Geo BTS Capability teams, and Corporate BTS services.
• Understand emerging technology and digital strategies within Global and Area, and understand how they will impact affiliate business strategies, as well as existing systems and procedures to plan proper transitions.
• Manage or be part of the project team for the implementation of Global and Area systems within the affiliate/the region.
• Define, initiate, and oversee the delivery of technology projects at an affiliate / at a region level.
• Work with the affiliate team and Geo Team on portfolio and initiatives prioritisation based on business impact and effort.
• Ensure technology projects, including brand initiatives, comply with local regulatory frameworks and legal requirements.
• Help the customers make business-savvy decisions regarding risk, costs, measures of success, and Return on Investment for affiliate BTS projects.
• Maximise impact and usage of platforms/solutions by briefing teams on their value and liaising with internal stakeholders to collect user feedback.
• Foster innovation and manage change effectively.
• Work with external partners and customers to advise on the use of technology within their organisations.
• Promote the value and benefits of Commercial BTS across all areas of competency.
• Understand the external technical environment and become an expert in understanding how this affects Abb Vie at an affiliate level as well as the opportunities it brings for the market.
• Promote and share solutions both internally within BTS and across affiliates, but also with Brand Teams.
• Ensure relationships with external parties are managed effectively and constructively, with appropriate contractual considerations in…