Head of Product & Digital - Financial Service

Job Description

Co-create and execute a multi-year Product Strategy that delivers the Financial Services and Insurance portfolio strategic and commercial goals

Act as a key member of the leadership team for two Tribes, providing strategic product counsel

Full time permanent role based at our Mascot Corporate Campus

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards.

With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

The Head of Product & Digital – Financial Service Experiences holds a pivotal strategic role, accountable for the end-to-end product vision, digital commercial drivers, and member experience across all products within the Financial Services and Insurance portfolios. As a senior leader across two Tribes, you are responsible for devising the product and digital strategy to achieve ambitious financial and member engagement targets in line with the Qantas Loyalty strategy.

You will leverage deep domain expertise to devise long-term product strategies, discover new revenue streams, and manage complex partnerships with major banks and underwriters.

Leading a high-performing team of Product Managers and Business Analysts, you will act as a subject matter expert for innovation, championing "best-in-class" product practices and transforming organisational capabilities to ensure the team remains agile and commercially astute. You will navigate a complex stakeholder landscape, influencing outcomes at an executive level to align the product roadmap with the broader Qantas Loyalty strategy.

Key to this role is the ability to engage effectively with Financial Services and Insurance partners to ensure seamless product development and execution across both Qantas and partner channels.

• 10+ years of senior product leadership experience in large, complex and matrixed organisation with at least 5 years as the top-level owner of a distinct product portfolio
• Experience across B2C, Payments, Lending, Insurance and White-label business models highly regarded
• Experience in leading the delivery of large scale and complex transformation and change programs across multiple business units
• Experience in achieving results in a fast-paced and continually changing environment
• Experience leading medium to large multi-disciplinary teams, building a team-oriented, collaborative and agile environment
• Demonstrated ability to collaborate, contribute and drive effective teamwork across traditional organisational boundaries as well as lean agile organisations
• Strategy development and execution
• Product innovation with deep knowledge of customer and product discovery, implementation and measurement processes
• Product portfolio performance management and user-centric design
• Senior executive level stakeholder management skills with ability to influence/negotiate positive outcomes
• Advanced decision-making skills with the ability to appropriately delegate
• Advanced planning skills to drive business performance
• Ability to coach and build individual and team capabilities based on future workforce demands

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally r development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training…