Customer Service Rep

Job Description

Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a Distribution Customer Service Representatives (DCSR) Team in our [Bangalore India] office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.

Primary Responsibilities:

ROLE & RESPONSIBILITIES

• Supporting in an administrative/reporting function providing information and support internally and externally.
• Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
• Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
• Coordinate with multiple internal Teams (
  Quote to Cash process
  , including preparing and managing quotations, order entry, pricing validation, and invoicing with regards to procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection).
• Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
• Actively work on Quotes and Registrations against backlog coverage.
• Sample Support – ordering, tracking and follow up.
• Support on distribution related projects, demand/ supply transfer / stock rotations etc.
• Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
• Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
• Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
• Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
• Prepare sales reports and documentation as required by the sales management team.

• Bachelor’s degree in business, Engineering, marketing, finance or similar field.
• 4-7 years of hands‑on experience in customer service, sales support, or similar role
  .
• Experience with Quote to Cash, Order Management, Sales Support, Sales Operations must have.
• Strong MS Excel skills along with other MS Office products.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high‑quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems
  , reports & procedures in a fast‑paced environment with a good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
• Must be able to work independently and with strong problem‑solving skills.
• Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products.

We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements:
Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team…