Collections Specialist

Collections Specialist Greensboro, NC | Full-Time | Finance | Saf-Gard Safety Shoe Company About the Role If you've worked in collections, accounts receivable, or billing, you know the job is about more than tracking down payments. It's about solving problems, communicating clearly, and helping customers get things squared away without unnecessary back-and-forth.

We're looking for a Collections Specialist who can manage customer accounts confidently, stay organized in a fast-paced environment, and provide the kind of service that keeps relationships strong.

At Saf-Gard Safety Shoe Company, we believe in keeping things straightforward. No bureaucracy. No unnecessary drama. Just good people working together to solve problems and support our customers.

What You'll DoManage collections activity for assigned customer accounts

Assist with invoice processing, reconciliation, and account issue resolution

Contact corporate accounts payable contacts regarding outstanding invoices

Work with customers to resolve billing and invoice discrepancies

Research and reconcile misapplied payments and assist with credit management tasks

Process credit card payments and account updates

Create and maintain aging reports and AR aging summaries for assigned accounts

Monitor account status and support credit and collections efforts to help reduce DSO (Days Sales Outstanding)
Provide professional, customer-focused service

What We're Looking For Previous experience in collections, accounts receivable, credit and collections, billing, or customer billing support

Strong communication and customer service skills

Ability to stay organized and manage multiple priorities

Attention to detail and strong follow-through

Comfort communicating by phone and email with corporate customers (B2B collections experience a plus)
Self-motivated, dependable, and team-oriented

Experience with aging analysis, invoice processing, or reconciliation workflows

Proficiency with Microsoft 365 (Excel, Outlook, reporting tools)

Preferred Qualifications

Experience with corporate or commercial collections

Experience with accounts receivable aging reports, cash application, and payment processing

Familiarity with accounting or ERP systems such as Quick Books, SAP AR Module, Oracle AR, or Net Suite Experience  working in a high-volume AR environment supporting revenue cycle activities

Experience researching invoice discrepancies and payment issues

Schedule

Full-time position

Monday–Friday On-site role in Greensboro, NC Compensation & Benefits Company-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 days Multi-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)8 paid holidays per yearPTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year).

Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)401(k) plan with 50% employer match on first 6% of employee base pay About Saf-Gard We've been in the safety footwear business for more than 40 years. We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.

At Saf-Gard, you're not just another employee buried in a corporate machine. We're a close-knit family that believes in working hard, helping each other out and treating people the right way. We've built a culture around trust, teamwork and common sense, and it's helped make us one of the top workplaces in the Greensboro, NC area.