Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support receivables management and strengthen customer payment performance for a long-term contract opportunity in Greensboro, North Carolina. This position focuses on maintaining healthy account status through consistent follow-up, clear communication, and accurate documentation. The ideal candidate brings experience handling both commercial and consumer collection activity while working collaboratively with internal teams to resolve billing concerns and reduce outstanding balances.

Responsibilities:

• Contact customers regarding overdue balances through phone, email, and written communication while maintaining a solutions-focused approach
• Review aging reports and account histories to prioritize collection efforts and drive timely payment resolution
• Investigate billing questions, payment discrepancies, and account issues by partnering with customers and internal departments
• Maintain complete and accurate records of collection activity, payment commitments, and follow-up actions in the appropriate systems
• Support commercial and consumer collections by applying established collection practices across a variety of account types
• Monitor outstanding receivables and escalate high-risk or severely past-due accounts when additional action is needed
• Reconcile account details and assist with resolving invoice-related concerns that may delay payment
• Contribute to process continuity by adapting to updates in tools or workflows when collection operations require operational changes