SEC - Greensboro, NC Billing Supervisor

Highlights

• Strong working knowledge of billing processes, accounts receivable, revenue recognition, and accounting operations
• Demonstrated experience supervising or leading billing or accounts receivable employees
• Advanced Microsoft Excel skills

This position is responsible for supervising billing activities, supporting the accuracy and timeliness of customer invoicing, monitoring unbilled and aged accounts, and ensuring established billing procedures are consistently followed. The Billing Supervisor will work closely with the Controller, Accounting, Operations, and other cross-functional teams to resolve billing issues and continuously improve processes.

The ideal candidate is a hands-on working supervisor who is comfortable balancing team leadership with direct involvement in billing activities, reconciliations, reporting, issue resolution, and month-end processes.

Supervise day-to-day billing activities to ensure invoices are processed accurately, completely, and on time.

Monitor billing workflows and help ensure established processes and procedures are consistently followed.

Support the standardization and documentation of billing processes across multiple locations or business units.

Identify opportunities to improve billing accuracy, efficiency, and cycle times.

Maintain billing procedures, documentation, job aids, and other process resources.

Assist with onboarding and training billing team members on established processes and systems.

Prepare and/or review monthly accounting entries related to billing, including revenue accruals and billing-related journal entries.

Partner with Accounting and the Controller to support an accurate and timely month-end close.

Perform and review billing-related account reconciliations.

Research and resolve billing discrepancies in a timely manner.

Support compliance with GAAP, revenue recognition requirements, and established accounting policies.

Monitor key billing metrics, including unbilled balances, aged unbilled accounts, and aged accounts receivable.

Track billing productivity and performance against established goals.

Analyze billing trends, exceptions, and variances and assist with identifying root causes.

Work with appropriate teams to develop and implement corrective actions.

Prepare dashboards, reports, and scorecards to communicate billing performance and outstanding issues.

Help ensure billing delays and aged balances receive appropriate follow-up.

Research and resolve complex billing issues involving invoices, contracts, documentation, customer requirements, or internal processes.

Serve as an escalation point for billing team members when issues require additional research or cross-functional coordination.

Partner with Operations, Accounting, IT, and other departments to resolve billing discrepancies.

Identify recurring billing problems and recommend sustainable process improvements.

Escalate significant or high-dollar billing issues to management when appropriate.

Provide daily supervision, direction, and support to billing department employees.

Assign and prioritize work to ensure deadlines and service expectations are met.

Monitor employee workload, productivity, accuracy, and overall performance.

Coach and develop team members while reinforcing accountability and consistent billing practices.

Assist with training and onboarding new billing employees.

Foster a collaborative, professional, and continuous-improvement-focused team environment.

Develop strong working relationships with Operations, Finance, Accounting, and other internal stakeholders.

Communicate billing…