Billing Supervisor

Billing Supervisor Southeast Connections (SEC)

Address 8203 Piedmont Triad Parkway, Greensboro, NC, 27409, US

Highlights

• Proudly celebrating over 30 years of the people, projects, and partnerships that have shaped Southeast Connections since 1996!
• Lead a high-impact billing team supporting essential natural gas infrastructure projects across multiple locations.
• Collaborate with Operations, Accounting, and Finance leaders to drive billing accuracy, process improvements, and business performance.
• Build a rewarding long-term career with a stable, growing company that values hard work, leadership, and continuous improvement.

Description
Southeast Connections LLC provides infrastructure solutions for the natural gas industry. We construct the systems and facilities that transport one of the nation's cleanest-burning energy resources. Our services include pipeline construction, installation, maintenance, repairs, station construction and modifications, and new facility construction. From senior management to the crews in the field, Southeast Connections is committed to remaining an industry leader by delivering safe, high-quality work and exceptional customer service.

The Billing Supervisor is responsible for leading day-to-day billing operations while ensuring the accuracy, completeness, and timeliness of customer invoicing. This position oversees billing staff, monitors billing performance, reviews unbilled and aged accounts, supports month-end accounting activities, and works closely with Accounting, Operations, and Finance teams to resolve billing issues and improve processes.

The ideal candidate is a hands-on leader who can balance team supervision with direct involvement in billing operations, reconciliations, reporting, issue resolution, and process improvement initiatives.

Billing Operations

• Supervise daily billing activities to ensure invoices are accurate, complete, and processed on time.
• Monitor billing workflows and ensure established procedures are consistently followed.
• Support standardization and documentation of billing processes across multiple locations and business units.
• Identify opportunities to improve billing accuracy, efficiency, and turnaround times.
• Maintain billing procedures, training materials, and process documentation.
• Assist with onboarding and training billing team members.
• Prepare and/or review billing-related accounting entries, including revenue accruals and journal entries.
• Partner with Accounting and Finance teams to support an accurate and timely month-end close.
• Perform and review account reconciliations related to billing activities.
• Research and resolve billing discrepancies and account variances.
• Support compliance with company accounting policies and revenue recognition requirements.

Accounts Receivable & Performance Monitoring

• Monitor billing performance, unbilled balances, aged accounts, and accounts receivable metrics.
• Analyze billing trends, exceptions, and performance indicators.
• Prepare reports, dashboards, and scorecards for leadership.
• Partner with internal teams to address billing delays and improve collections performance.
• Support continuous improvement initiatives related to billing and revenue processes.
• Provide daily supervision, coaching, and support to billing employees.
• Assign and prioritize workload to ensure deadlines and service expectations are achieved.
• Monitor employee productivity, accuracy, and overall performance.
• Foster a collaborative, accountable, and customer-focused team environment.
• Assist with employee development, onboarding, and training efforts.

Issue Resolution & Stakeholder Communication

• Serve as an escalation point for complex billing issues and customer concerns.
• Work collaboratively with Operations,…