Payments Manager

Full Time Payments Manager Position in the Healthcare Industry, Remote but EST Required, and will require occasional travel (1-2 times per year)

• Oversee daily payment posting and cash application across all sites and payors
• Manage and reconcile credit balances; ensure timely and compliant refunds where required
• Oversee contract and paper-based payment processing workflows
• Direct and develop the offshore (AGS) payments support team, ensuring SLA and quality standards are met
• Monitor unapplied cash and aging credit balance reports; drive resolution timelines
• Develop, document, and enforce payment posting policies and procedures
• Partner with Billing and AR Managers on payment variance research and reconciliation
• Track and report key performance indicators (posting turnaround time, credit balance aging, error/rework rates) to the SVP, RCM Operations

• 3-5+ years of experience in healthcare or home care revenue cycle, with a focus on payment posting and cash management
• Prior experience managing offshore or outsourced operational teams strongly preferred
• Strong Excel skills; experience with EHR/billing platforms (e.g., Well Sky, HHAExchange, or similar)
• Bachelor's degree preferred, or equivalent combination of education and experience
• Strong attention to detail and process-improvement mindset

Due to client requirements, we are only eligible to work with permanent residences in the US. No Third Parties