Collections Specialist

Description

We are looking for a detail-oriented Collections Specialist to join our team. This contract opportunity has the potential to become permanent and is ideal for someone who can manage commercial accounts while maintaining a clear and effective approach to customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and support billing and collection activities through consistent follow-up and accurate documentation.

Responsibilities:

- Manage outreach to commercial and consumer customers regarding overdue balances and payment commitments.

- Review account status, investigate past-due invoices, and take appropriate action to move accounts toward resolution.

- Work closely with billing and internal teams to address disputes, clarify charges, and remove barriers to payment.

- Maintain accurate records of collection activity, customer conversations, and repayment arrangements in company systems.

- Monitor aging reports and prioritize accounts based on risk, balance, and collection timelines.

- Negotiate practical payment solutions while preserving positive customer and client relationships.

- Escalate complex or unresolved accounts according to established credit and collections procedures

Requirements - Experience handling collections for commercial accounts, consumer accounts, or both.

- Working knowledge of credit and collections practices, including account follow-up and payment resolution.

- Familiarity with standard collection processes and billing-related account research.

- Ability to communicate professionally by phone, email, and in writing when discussing outstanding balances.

- Strong attention to detail with the ability to document activity accurately and manage multiple accounts efficiently.

- Proficiency in using business systems or software to track collection efforts and account updates.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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