Rental Service Coordinator

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

The Rental Service Coordinator 1 is responsible for scheduling, directing, and monitoring of service work orders while maintaining a high level of customer satisfaction.

• Works with Supervisor and Safety Department to ensure and monitor the Service departments’ compliance with all safety and contamination control guidelines.
• Effectively manages Work in Process levels for the department
• Communicates with the customer regarding scheduling, quoting, and repairing of equipment
• Process technician labor hours through various time collection systems and in Service Link.
• Issue Purchase Orders to vendors
• Manages Concur Expense Accounts
• Works seamless with the Parts Departments to provide the best Product Support available to our customers.
• Effectively support and communicate with parts and service department associates.
• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
• Monitors warranty repairs and reviews product improvement and support programs to ensure accuracy.
• Assign or Perform general housekeeping duties as needed
• Other duties as assigned

This job has no supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• One to two years of customer service experience in similar industry
• Strong organizational skills
• Critical thinking and problem-solving skills
• Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)
• Adaptable to the ever changing business demand
• Ability to multitask
• Positively engaged employee
• Adheres to and promotes company values and actions
• Able to operate in an environment with minimal supervision
• Earned a High School Diploma

Valid driver’s license

Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle,…