Office Administrator​/Customer Support

Job Overview

We are seeking a highly organized and customer-focused Office Administrator / Customer Support Representative to join our team. This role combines administrative responsibilities with frontline customer service/client support. The ideal candidate is detail-oriented, proactive, and committed to delivering excellent service while ensuring smooth day-to-day operations.

• Manage daily office operations and ensure an organized, efficient workspace
• Handle inbound and outbound email and phone communication with suppliers, vendors and clients
• Work with internal teams and external companies to ensure smooth management of billing and payments
• Work with the Facilities Manager to schedule inspections and repairs, and communicate with vendors to obtain quotes for any needed upfits or repairs
• Maintain filing systems (physical and digital)
• Assist management with administrative projects and tasks

• Serve as the first point of contact for client inquiries.
• Respond promptly and professionally to client questions and concerns
• Manage inbound invoices from vendor partners
• Resolve client/customer issues efficiently and escalates when required
• Maintain accurate records utilizing internal systems
• Follow up with vendors, the client, and internal team members to ensure a speedy resolution

• Proven experience in office administration and/or customer service
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM systems is a plus
• Strong problem-solving skills and attention to detail
• Professional, friendly, and customer‑oriented demeanor
• Ability to work independently and as part of a team

• Diploma or degree in Business Administration or related field
• 1–3 years of relevant experience
• Experience in fulfillment, shipping and receiving
• Bi‑Lingual (Spanish/English)

• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

Nutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.