Department Programs Technician

Be the Connection Behind the Training - Fire Department Programs Technician

The City of Greensboro Fire Department is seeking an organized, customer-focused professional to support the operations of its Fire Training Division. As the Fire Department Programs Technician, you will be the customer point person for the public safety training facility, supporting recruitment processes, records, communications, and administrative operations to run smoothly. This is an opportunity to work in a fast-paced public safety environment where your attention to detail and ability to connect with people directly will contribute to the success of firefighters and the department.

About the Department:

The Greensboro Fire Department is dedicated to protecting lives, property, and the community through emergency response, fire prevention, training, education, and preparedness. The Fire Training Division plays a critical role in preparing firefighters and recruits to meet the demands of the profession through academies, continuing education, skills development, and professional training.

Compensation and Benefits:

Estimated Hiring Salary Range: $41,600.00 - $53,806.00   Full Salary Range: $41,600.00 - $73,176.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us:

* Make an impact:
Support the training and development of the professionals who protect Greensboro every day.

* Every day is different:
Balance facility scheduling, customer service, records management, and administrative responsibilities.

* Work with people:
Interact with firefighters, recruits, applicants, instructors, City employees, partner agencies, and members of the public.

* Build valuable skills:
Gain experience with recruitment systems, training databases, travel administration, records management, and public-sector operations.

* Be part of a mission-driven team:
Your work directly supports public safety and the City's commitment to serving the community.

About the Role:

The Fire Department Programs Technician provides administrative and logistical support for the Fire Department Training Division and serves as a primary point of contact for the Training Center. This position requires someone who can manage competing priorities, protect confidential information, communicate effectively, and provide dependable service in a busy environment. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Key responsibilities include:

* Serving as a primary administrative contact for employees, recruits, applicants, instructors, visitors, and callers.

* Maintaining accurate training records, attendance, and training information in departmental systems.

* Supporting firefighter recruitment by monitoring applicant activity and preparing communications through the City's Applicant Tracking System (ATS).

* Coordinating logistics and communications for Firefighter Ability Tests (FFATs), interviews, background appointments, and other recruitment activities.

* Preparing reports, correspondence, agendas, forms, meeting materials, and other departmental documents.

* Coordinating classroom schedules, room setup, meeting coordination, and other training events.

* Coordinating departmental travel requests and reimbursements, ensuring timely and accurate processing within City policies and approved budgets.

* Maintaining confidential personnel, applicant, and training information with accuracy and discretion.

* Responding to inquiries and providing professional customer service to internal and external customers.

* Commitment to accuracy and attention to detail; advanced written and verbal communication, organizational, and interpersonal skills.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working with people at all levels. The ability to manage multiple deadlines, learn departmental systems, protect sensitive information, and adapt to changing priorities will be essential to success in this role.

Your Potential Career Path:

This position provides a strong foundation for advancement in public-sector administration, human resources, training, and program coordination career growth opportunities.

Call to Action:

If you are an organized professional who enjoys helping people, coordinating details, and supporting a mission that matters, we encourage you to apply. Bring your administrative expertise to the Greensboro Fire Department and help prepare the people who protect our community every day.

Minimum Qualifications:

* High School Diploma/GED with  2+ years of progressively responsible administrative support (e.g., training program coordination, human resources support, records management) experience.

* Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.

* Experience coordinating training facilities, meeting spaces, classroom…