Administrative Specialist I

Agency Dept of Commerce Division Employment  Security Job Classification Title Administrative Specialist I (S)
Position NumberGradeNC
08

About UsThe North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work Knowledge

Skills and Abilities

/Management Preferences About UsThe North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work.

Description of Work Knowledge

Skills and Abilities

/Management Preferences The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.
*** Recruitment range is $39,244.00- $46,219.00
***** This position is designated as a hybrid position. This will be a combination of remote and in-office hours. The hybrid work arrangement is based on business needs and is subject to the discretion of the manager
*** This is a full-time position (40 hours per week) with State Benefits , including health insurance, as well as retirement.

This position serves as a key administrative and case-processing support role for the Appeals section. The employee ensures appeals are properly reviewed, scheduled, documented, and prepared for hearings, while exercising independent judgment and maintaining compliance with applicable laws, procedures, and deadlines.

This individual is responsible for processing, validating, and scheduling unemployment insurance (UI) appeals so Appeals Referees can conduct hearings. The position handles appeals received electronically through the system as well as those submitted by email, fax, and mail.

Key responsibilities include:

Reviewing and validating appeals to determine whether they meet applicable laws, rules, and procedures before scheduling.

Processing and scheduling hearings, including continuance requests, while ensuring proper notice is provided to all parties.

Managing case timelines and ensuring federally mandated case-aging requirements are met.

Routing correspondence and documents to the appropriate sections within the Division of Employment Security (DES).Preparing appeal case files by locating, organizing, reviewing, and assigning necessary documents for Appeals Referees.

Using electronic document systems, such as Doc Viewer and NCUI Benefits, to retrieve and manage case records.

Reviewing documents independently, including determining which documents should be included, excluded, or redacted.

Researching electronic records to ensure the appeal file contains a complete and accurate record.

Communicating and distributing case documents to Appeals Referees, managers, hearing parties, attorneys, and authorized representatives by email or fax.

Processing unidentified or improperly submitted appeal documents and assisting other staff with delegated assignments.

Working with the Board of Review and DES Legal Services when cases involve higher-level appeals from Appeals Referee decisions.

Handling special projects and other UI-related assignments as directed by management.

Maintaining professional communication with…