Academic Affairs -Study Assistant

Position: Academic Affairs Work-Study Assistant

Location: Greensboro, NC

Job : 209

# of Openings: 1

The Academic Affairs Work-Study Assistant is a Federal Work Study student employee who provides administrative, clerical, and student-support assistance to the Office of Academic Affairs. This student leader helps ensure the smooth day-to-day operation of the office by supporting faculty and staff, assisting with academic events and communications, and serving as a welcoming point of contact for students, faculty, and visitors.

The role supports the Office's mission of advancing academic excellence and student success across the College.

• Provide front-desk coverage for the Office of Academic Affairs, greeting visitors and directing inquiries appropriately.
• Answer and route phone calls, emails, and walk-in requests in a professional and timely manner.
• Maintain organized physical and digital filing systems for academic records, correspondence, and office documents.
• Assist with data entry, proofreading, copying, scanning, and preparation of reports, forms, and correspondence.
• Help schedule meetings, reserve rooms, and prepare materials for faculty meetings, committees, and academic events.

• Assist students with general inquiries regarding academic policies, procedures, and campus resources, referring complex questions to appropriate staff.
• Support the distribution and collection of academic forms (e.g., add/drop, course substitution, grade appeal) as directed.
• Assist with the coordination of advising events, registration support, academic workshops, and convocation-related activities.
• Help maintain confidentiality and accuracy when handling student records in compliance with FERPA.
• Assist in drafting and distributing office announcements, newsletters, and flyers to the campus community.
• Support the Office's presence on relevant bulletin boards, digital displays, and social media as assigned.
• Help promote Academic Affairs programs, deadlines, and initiatives to students and faculty.

• Complete required Federal Work Study timekeeping and documentation accurately and on time.
• Attend staff meetings, mandatory training sessions, and orientations as scheduled.
• Report any office equipment issues, supply needs, or operational concerns to the supervisor.

• Students in this role are expected to demonstrate consistent professional conduct.
• Maintain a respectful, inclusive, and non-discriminatory attitude toward all students, faculty, and staff.
• Model professionalism and uphold all campus policies within the office environment.
• Communicate effectively and courteously, both verbally and in writing, with peers, faculty, and supervisors.
• Demonstrate reliability by arriving on time, giving advance notice of schedule conflicts, and completing assigned tasks independently.
• Handle confidential student and academic information with discretion and professionalism.
• Resolve conflicts or concerns calmly, de-escalating situations and involving supervisors when necessary.
• Exhibit a growth mindset, actively seek feedback, and pursue opportunities for professional development.

• Must be currently enrolled as a student and meet Federal Work Study eligibility requirements (verified via Financial Aid Office).
• Maintain satisfactory academic progress (SAP) throughout the duration of employment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook) or comparable software.
• Ability to work independently with minimal supervision during assigned shifts.
• Professional demeanor and ability to maintain confidentiality of sensitive information.

• Hours will be assigned based on office needs, student availability, and Federal Work Study award limits.
• Students may work up to 20 hours per week during the academic semester; hours may not exceed the Federal Work Study award allocation.
• Shifts are available during regular office hours, generally Monday through Friday. Scheduling is coordinated with the supervisor.
• Schedule changes must be communicated at least 48 hours in advance except in cases of emergency.
• This position does not guarantee hours beyond the Federal Work Study award amount. Students must monitor their remaining balance throughout the award period.

• Hourly Rate:
  This position is paid at an hourly rate as established by the…