Supervisor, Community Solutions Inbound Sales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in leading teams to exceed goals while ensuring customers receive seamless service? Spectrum Community Solutions is seeking a Sales Supervisor to coach and guide inbound sales agents, driving outstanding results across our residential services. Your leadership will help shape exceptional customer experiences and propel Spectrum's growth.

• Lead and motivate inbound sales agents to surpass sales targets
• Provide ongoing coaching and feedback to foster agent development
• Oversee daily team operations, maintaining high performance standards
• Monitor calls and performance metrics to ensure quality customer service
• Implement new sales strategies to maximize sales opportunities
• Manage recruiting, hiring, goal-setting and performance reviews
• Build relationships with other departments for business alignment

• Office environment with moderate noise levels
• Variable work hours based on business needs

• High School diploma or equivalent

• 2-3+ years inside sales experience
• 1-2+ years supervisory experience, preferably in inside sales or call centers

• Ability to read, write, speak and understand English
• Supervise, motivate and optimize sales teams
• Recruit and develop sales professionals
• Strong customer relations and communication abilities
• Knowledge of Spectrum products and services

• 2+ years post high school education

• Supervisory experience in inside sales or call centers

• Act with honesty and integrity
• Communicate effectively verbally and in writing
• Organize, prioritize and manage multiple projects
• Work independently and with others to resolve issues
• Adapt quickly to changing business needs
• Proficient with computers and billing systems
• Listen and address customer needs
• Reliable, patient and consistent attendance

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.