Customer Service Rep - Permit Attendant Roster; Pos

The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to our success in building public trust and the future we and the community desires.

Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.

If this sounds like a purpose that you would like to share, please consider the opportunity below.

20 hours per week; M-F days

Thank you for considering a roster position with the City of Greensboro! These positions are an excellent opportunity to gain valuable experience and contribute to our community. Please review the details below to ensure you understand the nature of roster employment:

• Hourly Employment
  :
  Roster positions are paid hourly and do not include benefits such as medical, dental, or vision insurance, life insurance, paid leave, or paid holidays.
• Limited Hours
  :
  Roster employees may work up to, but no more than, 1,000 hours in a 12 month period.
• Pension System
  :
  Roster positions are not eligible for membership in the city’s pension system.

While roster positions do not include benefits, they are often a pathway to full-time, benefited employment with the City. Many of our current full-time employees started in roster positions, and we encourage you to explore this opportunity as a potential first step in your career with us.

We value the contributions of all our team members and look forward to welcoming dedicated individuals who share our commitment to serving the community.

The Customer Services Rep (Permit Attendant) will assist the Permit Technicians within the Development Services Division of the Engineering & Inspections Department. The employee in this position will provide efficient customer service to developers, contractors and citizens with the processing, issuance and inspection scheduling of building permits. Tasks include providing general information on permitting and review process; verifying professional and contractor licenses;

calculating fees; issuing permits over the counter and over the phone; scheduling inspections; tracking permits and inspections; issuing certificate of occupancies; and other clerical and record keeping duties. Duties involve developing, implementing, communicating and enforcing the policies and procedures of the Engineering & Inspections Department and the City Council. Customer service is provided for walk-in customers and over the phone and can include potentially hostile situations.

The successful applicant will begin with training on helping over the phone and walk-in customers as they first arrive to the Development Services' office. This individual must have excellent phone, verbal and writing skills and be able to type 20wpm.

This position is NON-EXEMPT under FLSA.

• High school diploma or GED with 1-3 year's prior customer service experience
• No High school diploma or GED with 5-7 year's prior customer service experience
• 1-3 year's computer experience that includes Internet, Microsoft Word, Microsoft Office, etc.

• Experience working in a high volume customer service environment
• Bilingual (specifically Spanish speaking fluency)