Service Coordinator

Pella Windows and Doors of North Carolina and Southwest Virginia is an innovative, dynamic, growing company and is currently looking for a Service Coordinator for our beautiful High Point, NC location. We need confident, talented individuals who are focused on details and thrives on a challenge. We provide independence and an exciting, fast-paced, and fun work environment.

The Service Coordinator serves as the primary point for our customers and fellow employees who need assistance with warranty claims, parts & service needs. This role is responsible for ensuring a seamless customer experience during the resolution process by responding promptly, shifting priorities as needed, and communicating updates in real time as situations evolve.

• Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Provide excellent customer service to both our internal; and external customers.
• Communicate to customers by checking reminder calls or emails and confirming service dates.
• Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met.
• Develop and implement the appropriate action plan necessary to satisfy these customer issues.
• Prepare and submit the required documentation for all warranty claims from Pella Corporation.
• Close job and email completion for filing.
• Perform additional responsibilities assigned by your manager.

• Construction, building material or supply experience preferred
• Strong organizational skills, be detailed-oriented, and having the commitment to provide our customers with an exceptional experience.
• A take-action attitude
• Excellent verbal and written communication skills
• Phone etiquette
• High Proficiency in Office 365 and other essential office applications
• Ability to function at a high level, while managing multiple tasks in a very busy office environment.

• High School Graduate or GED required.
• Minimum of 2 years successful Customer Service.

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching-50% up to 6% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:

• Culture - We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
• Benefits - Comprehensive benefit packages
• Growth - We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work-Life Balance - We take pride in our employees having a well work-life balance
• Our People - Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Check out our website and see if Pella will be a great fit for you!

Company Website

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.