Personal Line Customer Service Representative

Personal Lines Customer Service Representative

We are seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC. This role provides prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus is on the customer experience to increase retention and solicit new business or cross‑sell opportunities.

• Receive, process, and respond to customer inquiries regarding policy questions, coverage change requests, requests for new policies, certificates of insurance, auto , billing, payments, and other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross‑sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support knowledge sharing, and a positive attitude within the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

• Property & Casualty Producer Insurance License in good standing.

• 2+ years of customer service experience in the insurance industry.
• Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
• Proficient knowledge in Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher.
• Experience handling personal account renewals, service needs, and customer escalations.
• Experience handling policy endorsement requests, mortgage changes and Auto IDs.
• Experience handling payments or billing questions.

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits:
  
  ESPP, 401k, Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness:
  Free Mental Health & Enhanced Advocacy Services.
• Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Brown & Brown is an Equal Opportunity Employer. We are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives.