Bilingual Customer Service Rep- Spanish​/English

Bilingual Customer Service Rep
- Spanish/English

Job Title:

Bilingual Customer Service Representative (Spanish/English)

Employment Type:

Full-Time, Temp-to-Hire

Location:

Greensboro, NC Pay: $16.00 per hour

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM

Job Summary:

We are seeking a professional, customer-focused, and detail-oriented Bilingual Customer Service Representative (Spanish/English) to join our manufacturing team. The ideal candidate will have excellent communication skills, a professional phone presence, and experience handling customer orders over the phone. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing and exceptional customer service.

Key Responsibilities:

• Answer incoming customer calls in both English and Spanish in a professional and courteous manner.
• Process customer orders accurately and efficiently.
• Enter and maintain customer order information using Microsoft Excel and company systems.
• Provide customers with product information, pricing, shipping updates, and order status.
• Resolve customer inquiries and concerns promptly and professionally.
• Communicate effectively with production, shipping, and warehouse teams to ensure timely order fulfillment.
• Review orders for accuracy and attention to detail before processing.
• Maintain accurate customer records and documentation.
• Respond to customer emails and follow up on open issues.
• Perform general administrative and customer service support duties as assigned.

Required Qualifications:

• Fluent in English and Spanish (verbal and written).
• Previous Customer Service Representative (CSR) experience.
• Experience taking and entering customer orders over the phone.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal communication skills with a clear, professional phone voice.
• Proficiency in Microsoft Excel and basic computer applications.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced manufacturing environment.
• High School Diploma or GED.

Preferred Qualifications

• Previous experience in a manufacturing or industrial environment.
• Experience with ERP, order entry, or inventory management systems.

Core Competencies

• Customer Service Excellence
• Attention to Detail
• Professional Communication
• Data Entry Accuracy
• Problem Solving
• Time Management
• Teamwork
• Organization and Follow-Through

Physical Requirements:

• Ability to remain seated and work at a computer workstation for extended periods.
• Frequent use of telephone, computer, and office equipment.
• Ability to occasionally lift up to 20 pounds.
• Ability to move throughout the facility as needed.

Additional Benefits:

• Temp-to-Hire Opportunity
• Immediate Start Available
• Stable Full-Time Schedule
• Growth and Advancement Opportunities
• Long-Term Career Potential