Front Desk Sales Associate

Position

Front Desk Sales Associate

The Front Desk Associate will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

• Enthusiastically greets each member and guest promptly using the proper greeting for the time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check‑in procedures.
• Monitors check‑ins to identify delinquent accounts and notifies the Gym Operations Supervisor.
• Registers all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers the phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses callers’ requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintains a neat appearance and wears proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk‑thru as designated in the walk‑thru log.
• Follows proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that require incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up of weights.

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non‑verbally, and in writing required.
• Understanding of basic accounting principles required.
• Understanding of basic cash processing procedures required.
• Functional computer skills required.
• Ability to multi‑task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values, and code of conduct.

• Exclusive Free Gold’s Gym Membership: Enjoy unlimited access to all our locations.
• 20% Employee Discount: Save on clothing and products.
• 401K Benefits: Plan for your future with our robust 401K benefits.
• Earning Potential: Opportunities for commissions and bonuses.