Part-Time Circulation Assistant II

Alamance County Public Libraries (ACPL) is seeking a children’s Circulation Assistant.

Within this position the Circulation Assistant will be expected to provide excellent customer service, interacting directly with library patrons at the Checkout and Children’s Desk. Performs a variety of clerical tasks dealing primarily with the circulation of materials. Must be able to perform physically demanding duties related to checking in, checking out and shelving materials in a busy environment.

This is a temporary/on call part-time – non-benefited role, 13 hour per week position including at least two evenings per week and two weekends per month.

Best candidates will possess a strong commitment to provide excellent customer service including the ability to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members. Having a willingness to learn library trends, local community happenings, literature and popular reading trends in necessary.

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Work all public service desks at May Memorial Public Library and other branches as needed.
• Assist with the maintenance of library collections.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology and online resources.
• Increase skills and knowledge through professional reading, workshops and webinars.

• Make new library cards for patrons.
• Help patrons locate items (in our library or at a branch)
• Check materials in and out on patron accounts, empty book returns.
• Organize returned items in alphabetical or numerical order in preparation to be re-shelved.
• Shelve library materials.
• Receive payments for fines and fees.
• Assist patrons with the Self-Check-out.
• Answer phones and route calls to appropriate staff.
• Call and write up holds, pull messages.
• Take responsibility for the appearance of the library, including the condition of shelves and displays.
• Other duties as assigned.

Education & Experience

• High school diploma required; some college preferred.
• One year of customer service experience preferred.
• Bilingual (Spanish) is preferred
• Flexibility in scheduling is required
• Computer
  
  Skills:
  
  Prior experience with Microsoft Windows and Office applications, basic internet searching and social media. Ability to learn library technology.

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Key Professional Attributes

• Reliability and consistent follow-through
• Ethical conduct and confidentiality
• Strong time management and organizational skills
• Adaptability and willingness to learn
• Commitment to creating a safe and welcoming library environment