Property Casualty Customer Service Representative

Position Overview

Brown & Brown is seeking a Property Casualty Customer Services Representative to join our growing team in Greensboro, NC. The role focuses on delivering prompt, efficient, and high‑quality customer service in a high‑volume insurance center, with a goal of increasing customer retention and soliciting new business or cross‑sell opportunities.

• Receive, process, and respond to customer inquiries regarding policy questions, coverage change requests, new policy requests, certificates of insurance, auto , billing, payments, and other service‑related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross‑sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing, and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology, including the professional development and continuing education required for valid licensing.

• Property & Casualty Producer Insurance License in good standing.
• 2+ years of customer service experience in the insurance industry.
• Comprehensive knowledge of personal lines insurance, including home, auto, umbrella, watercraft, collections, etc.
• Proficient knowledge of Microsoft Windows, including Word, Excel, PowerPoint, and Publisher.
• Experience handling personal account renewals, service needs, and customer escalations.
• Experience handling policy endorsement requests, mortgage changes, and Auto IDs.
• Experience handling payments or billing questions.

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits:
  
  ESPP, 401(k), Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness:
  Free Mental Health & Enhanced Advocacy Services.
• Paid Time Off, Holidays, Preferred Partner Discounts, and more.

We are an Equal Opportunity Employer and are committed to fostering an inclusive environment comprised of people from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.