Second Shift Parking Operations Lead

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No.

1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The primary purpose of Parking Operations and Campus Access Management ( POCAM ) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development and alternative transportation services. The unit conducts planning and design of transportation services and facilities and infrastructure and is a liaison with other University departments, schools, and colleges and represents the University’s transportation policies and interests with local and state agencies.

The position requires an individual who is energetic and customer service-oriented, with the ability to multi-task and process payments at the cashier window of the Walker Parking Deck. The position will monitor CCTV security system and act as dispatch for parking enforcement personnel. This position will also provide intercom/phone-based customer service and operate multiple parking management systems. This position oversees student employees to ensure necessary work is completed and reporting any issues with student employees.

Will provide on call coverage on a rotating monthly basis to ensure coverage for deck operations and handle any issues that may arise during the weekend shifts.

• HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE ; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE .

• 2+ years cash handling experience.
• 2+ years of customer service experience.

Recruitment Range $40,000 - $42,578

Org #-Department

Org #-Department Parking Services - 57701

Job Open Date

Job Open Date 08/21/2026

For Best Consideration Date

For Best Consideration Date 08/26/2026

Job Close Date

Open Until Filled No

FTE

FTE 1.000

Type of Appointment

Type of Appointment Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year

Number of Months per Year 12

FLSA

FLSA Non-Exempt

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35%

• Collect fees for pay by hour parking patrons and accept payments for parking fines in a kind, courteous, and accurate manner.
• Must respond calmly to people under stress or expressing displeasure.
• Provide accurate information either by phone, email, or in person and explanations based on policy guidelines for parking patrons. Requires vast knowledge of parking rules/regulations and information on the various other areas within parking, including, but not limited to, permit sales, Motor Pool rentals, and fuel depot. Also, requires a knowledge of buses to get around campus and buses to travel away from campus ( PART , HEAT , and GTA ).
• Assist staff, faculty and students with online form completion and present various options when no one answer is clear.
• Exercising judgment…