More jobs:
Telecommunications Operator Lead
Job in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-08-28
Listing for:
Cone Health
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
The Telecommunications Operator Lead manages the responses to various internal and external telephone inquiries for information and direction to provide superior customer service to personnel. Working under limited supervision, this position supports the department leaders through work distribution, scheduling, and coaching junior professionals.
Essential Job Function- Manages the day-to-day operations of the team by dispersing assignments and ensuring quick responses at all times.
- Oversees the responses to internal and external telephone inquiries for information to ensure patient information is delivered quickly and accurately.
- Coaches and trains new staff in workplace knowledge and procedures to build their professional expertise.
- Resolves escalated customer service issues that have no precedence for more junior associates.
- Oversees the updating of directories and documentation to ensure that all entries are accurate.
- Performs other duties as assigned.
- Required:
High School Diploma or equivalent.
- Required:
7 years of experience.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×