Dealer Order Management Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and  boldly go.

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following up with multiple teams to deliver what the customer needs.

You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc).

• Respond to and resolve order management inquiries from customers and internal partners
• Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
• Process customer orders - promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
• Refer to and create new standard work to maximize efficiency
• Participate in continuous improvement activities

• Associate degree, Bachelor’s Degree preferred.
• 2+ years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
• Relentless customer focus
• Excellent verbal and written communication skills-including listening
• Change oriented Problem solving

$31,600.00 - $56,349.99

Exception Hourly Incentive Eligible:
No Sales Commission Eligible:
No

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

• health insurance
• holistic wellness programs that include generous incentives
• fertility coverage and adoption/surrogacy assistance
• paid time off includes up to 15 vacation days, paid…