Programs Assistant Job Greensboro area,North Carolina USA,Customer Service/HelpDesk

The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.

Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.

If this sounds like a purpose that you would like to share in, please consider the opportunity below.

Hiring Salary Range:$21,117- $21,961 Full Salary Range:$21,117- $29,867 Annually

Work Schedule:20 hours per work week Wednesday - Tuesday; various hours on days, nights, and weekends

Location:Position(s) may be vacant at any of the eight branches in the Greensboro Public Library System.

In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny®

If this promise resonates with you, there's a strong possibility that we'd like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.

Primary

Duties/Brief Description of Work:

Consistent with the library's mission of providing free and equal access to information, life-long learning and the joys of reading, this position performs excellent customer service, reference assistance, circulation, and reader's advisory. Assists staff and the public with reference and online resources. Shelves and straightens library materials. Assists staff as needed with library programming and services. Provides customer service to a diverse population related to the circulation of library materials.

This includes the responsibility of opening and closing the facility on specified days, nights and weekends and also includes ensuring that the library environment is conducive to excellent customer service (i.e. reporting equipment problems, leaks, outages, etc. to the Manager or supervisor). Shelves library materials and straighten shelves. Carries out library and city policies and procedures, i.e. circulation and registration, cash handling, and behavior guidelines.

Assists customers in finding answers to questions and in using library resources. Provides readers advisory. Assists staff as needed with library programming and services.

The job is NON-EXEMPT under FLSA.

Minimum Qualifications:

High School Diploma/GED with face-to-face customer service experience in a library or retail environment
“OR” No High School Diploma/GED with 10 years of face-to-face customer service experience in a library or retail environment
Experience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint)
Experience using cash register, copiers, scanners and printers

An Ideal Candidate Would Also Possess (Preferred Qualifications):

1 – 3 years of related library customer service experience
Experience using library ILS (i.e. Wise, Horizon, Evergreen, Sirsi Dynix)