Customer Service Representative

About Camco Manufacturing:

Camco Manufacturing, founded in 1966, has evolved from a humble beginning with one employee and a single product to become a powerhouse in the outdoor recreation market. With a rich history spanning over 50 years, Camco has grown exponentially, boasting a workforce of over 1,000 employees, 140+ patents, and an extensive product line exceeding 5,600 offerings. The company's commitment to innovation is evident through its best-in-class, in-house development team, specializing in creating cutting-edge products for the RV, marine, ATV, and other outdoor recreation industries.

Headquartered in Greensboro, North Carolina, Camco operates eight separate manufacturing and warehousing facilities encompassing one million square feet. This extensive infrastructure allows Camco to efficiently meet the diverse needs of its customers, solidifying its position as a leading aftermarket parts and accessories manufacturer in the fast-growing outdoor recreation market. Focused on the RV, Marine, and Camping sectors, Camco's influence in these industries is significant, as it continues to lead the charge with a relentless pursuit of excellence and a commitment to delivering top-notch products and services.

Customer Service Representative

Location:

Greensboro, NC Position Type:
Customer Support, Call Center Overview:

Position Summary The Customer Service Representative supports Camco’s distributors, dealers, and retail partners by providing accurate order processing, proactive communication, and professional issue resolution. This role serves as a key point of contact between customers and internal teams to ensure orders, account updates, credits, deductions, complaints, returns, and related requests are handled efficiently and accurately.

Responsibilities Process, monitor, and manage sales orders from entry through fulfillment.

Ensure accurate products, pricing, shipment method, lead time, account information, and order documentation.

Research, validate, and resolve pricing, invoicing, order, credit, deduction, return, and account discrepancies according to company procedures.

Enter, process, and follow up on customer complaints, service complaints, and return authorizations within department timelines.

Communicate proactively with customers and internal teams regarding order status, issues, delays, and resolutions.

Coordinate with Sales, Shipping, Transportation, Supply Chain, and Accounts Receivable to support timely and accurate fulfillment.

Provide inside support to Sales and outside sales representatives, including account setup, account analysis, customer follow-up, customer portal activity, and administrative requests.

Provide backup coverage for Customer Service team members when needed.

Document issues, follow-up actions, and resolutions clearly and accurately.

Assist with process improvements, standard operating procedures, and cross-training initiatives as business needs evolve.

Adhere to company policies, confidentiality requirements, attendance expectations, work procedures, and professional standards.

Performance Expectations Ownership:
Take responsibility for customer issues from start to resolution and follow through appropriately.

Responsiveness:
Acknowledge and respond to inquiries within 24 business hours while keeping customers and internal teams informed.

Accuracy:
Maintain accurate order entry, pricing, account details, and communication to reduce errors and rework.

Problem Solving:
Identify root causes, recommend corrective actions, and work cross-functionally to resolve issues efficiently.

Professionalism:
Communicate clearly, respectfully, and confidently in routine and escalated situations.

Teamwork:
Demonstrate dependability, accountability, and a positive attitude that…