Lead Airport Customer Service Supervisor
Listed on 2026-09-28
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Customer Service/HelpDesk
Airport Operations & Services -
Management
Airport Operations & Services
Southwest Airlines Co. is seeking a Supervisor Customer Service to lead a team of Customer Service Agents, Operations Agents, and Skycaps. The role ensures on-time performance, safety, and customer satisfaction while coordinating with multiple departments at a busy airport.
Responsibilities include shift supervision, scheduling, and reporting, with emphasis on coaching and development, adherence to labor contracts, and maintaining a high standard of service for Southwest customers.
For the Lead Airport Customer Service Supervisor position at Southwest Airlines Co., we are reviewing applications now.
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This posting is for the Lead Airport Customer Service Supervisor role at Southwest Airlines Co., based in NC, United States.
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