Student Success Librarian

Overview

Position Number: 003142

Functional

Title:

Student Success Librarian

Position Type: Non-Tenure Stream

Position Eclass: EP - EHRA 12 mo leave earning

University Information: Located in North Carolina’s third-largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked the No.

1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity.

The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: The Research, Outreach, and Instruction department (ROI) supports the teaching mission of UNCG by providing research assistance and information literacy instruction. ROI is the administrative home of most of the liaison librarians. Each department on campus has a liaison librarian who works with that department to provide information literacy instruction, in-depth research consultations, research assignment design, and collection development.

The Student Success Librarian will support UNCG students in a variety of ways. They will support UNCG graduate students by coordinating the ROI Internship and Graduate Assistant program. They will hire and train graduate students to provide reference assistance to patrons by chat, phone, and in person. They will collaborate with other departments within the library to provide professional development opportunities for graduate students working in the libraries.

They will also collaborate with the Outreach and Engagement Librarian on activities that support undergraduate student success. They will supervise a temporary desk manager responsible for desk staffing and intern support.

They will serve as a liaison to some academic departments, with specific assignments to be determined based on the successful candidate’s background and departmental needs.

• Required ALA-Accredited Master of Library Science degree.
• Required experience providing reference services.

• Prefer experience providing information literacy instruction.
• Prefer experience working in an academic library.
• Prefer ability to proficiently speak English and Spanish.

$60,000 - $70,000

University Libraries - 11601

02/09/2026

03/02/2026

No

1.000

Permanent

12

Exempt

45

ROI Internship and Graduate Assistant (IGA) program/Supervision

• Support UNCG graduate students by coordinating the ROI Internship and Graduate Assistant program.
• Collaborate with other departments within the library to provide professional development opportunities for graduate students working in the libraries.
• This position will hire and train graduate students to provide reference assistance to patrons by chat, phone, and in person.
• In addition, this position will schedule and supervise a temporary desk manager responsible for desk staffing and intern support.

Percentage Of Time: 25

Support for library-wide student success initiatives

• Collaborate with the Outreach and Engagement Librarian on activities that support undergraduate student success as well as events.

Percentage Of Time: 20

Liaison Duties

• Provide outreach and promotion for services to faculty, students, and the community.
• Serve as Libraries’ representative on campus-wide initiatives and support related policies.
• Engage with campus partners to work openly, discoverable, accessible, and reusable

Percentage Of Time: 10

Support for other departmental/library initiatives

• Staff the Libraries’ chat service through Library
  
  H3lp as needed.
• Staff the Reference Desk as needed.
• Participate in departmental and library-wide meetings.
• Serve on departmental and library committees as needed.

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - O, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs.

- O

Inside - C