Systems Training Specialist II

• Facilitate instructor-led classroom and web-based learning on proprietary business systems and processes for associates as assigned, including new customer implementations.
• Ensure on-site support of new customer field system training Implementation training is accurate, engaging, and successful. Support potential follow up testing, evaluation, and training for new implementations.
• Work with management to gather feedback on training effectiveness, including to: post training surveys, assessments and on the job performance checklists.
• Assist with the management of the monthly new associate CORE training, including scheduling, training delivery, and materials creation and maintenance.
• Oversee software training environments including; updates, readiness for training, and submit and manage defect tickets.
• Build relationships with other internal departments that are dependent on training results and outcomes and report out on successes, action items and other information as needed.
• Serve as a positive representative for training initiatives and acting as a catalyst to help teams understand the why and how of system changes.
• Lead or participate in key initiative projects as defined by the leader of Business Operations Training.
• Develop and maintain training curriculum and materials using Instructional Design methodologies.
• Work with subject matter experts to gather content for training development.
• Participate in needs assessments for training content development.
• Write quality test items (question stems and distractors).
• Develop and maintain job aids, presentations, and instructor and user guides.
• Support the development of training for company-wide training projects as needed.
• All other duties as assigned.

• Minimum 5 years of experience delivering software/application training required; healthcare, database, or technical systems or services industry preferred.
• Experience with Instructional Design and development methodology is required (ADDIE, backwards design model, ABCD learning objectives or other similar methodologies).
• Ability to work with autonomy is required, prioritizing work and balancing multiple and/or large-scale projects without supervision.
• Experience using Camtasia, GoAnimate, Articulate
  360, or other educational multimedia production software preferred.
• Experience writing instructor led webinars (scripts, user guides, interactive exercises) preferred.
• Experience writing test items and distractors preferred.
• Familiarity with the Kirkpatrick Model of training evaluation a plus.
• Some experience with SAFe Agile software development methodology a plus.
• Strong Microsoft Office skills required with ability to quickly learn new computer software.
• Strong written, verbal, and presentational communication skills required.
• Able to present to small (1 on
  1) and large groups (100+ attendees), both in-person and virtually.
• Able to present complex information to a variety of audiences while demonstrating confidence and inspiring/motivating other to perform well.
• Proven ability to master the full training cycle.
• Able to establish and manage relationships with stakeholders, associates, Subject Matter Experts, Leadership, and various departments.
• Excellent problem solving and analytical thinking skills.
• Experience with web-based conferencing such as Teams, Adobe Connect, or Go To Meeting  required.
• Travel up to 60% of the time required to support New Customer Implementations.

Demonstrates expertise in delivering software and application training, utilizing Instructional Design methodologies to create effective training materials and curricula. Proven ability to manage training initiatives, evaluate effectiveness, and build relationships with stakeholders across various departments.

• Software/Application Training Delivery
• Instructional Design Methodologies
• Camtasia
• Microsoft Office
• Web-Based Conferencing

• Training Curriculum Development
• Test Item Writing
• Training Evaluation
• Project Management
• Analytical Thinking

• Strong Communication Skills
• Relationship Management
• Problem Solving
• Autonomy
• Presentation Skills

• Healthcare
• Database Systems
• Technical Systems
• Kirkpatrick Model
• SAFe Agile

• Articulate
  360
• Go Animate
• Teams
• Adobe Connect
• Go To Meeting