Student Services Specialist Job Greensboro area,North Carolina USA,Education / Teaching

Posting Details Classification Information Position/Classification Title

Student Services Specialist

Classification Type

SHRA

Position required to work during periods of adverse weather or other emergencies

N
- Not Mandatory

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Primary Purpose Of Position

Primary purpose of the position is to provide range of student services including academic advising and activities that improve student academic, social and emotional development and for students. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration, and retention of student.

Primary Function Of Organizational Unit

The College of Engineering at North Carolina Agricultural and Technical State University invites applications and nominations for this key leadership position. North Carolina A&T State University is a public land grant university that enrolls over 14,000 students.

The College of Engineering, with over 2,500 students, has EAC ABET
-accredited undergraduate programs in Architectural, Bioengineering, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET
-accredited program in Computer Science. At the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. Additional information about the College and the University can be found t.edu/coe.

The Department of Electrical and Computer Engineering is one of the largest departments in the College of Engineering. The four programs are a BS in electrical engineering, a BS in computer engineering, an MS in electrical engineering, and a Ph.D. in electrical engineering. There are 18 faculty members in the department. Additional information can be found athttps://(Use the "Apply for this Job" box below)..

Work Hours

8am-5pm, Monday-Friday

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies Required

Competency:

Managing Work Processes

Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department. Develop programs with acceptable outcome levels for student development.
Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
Provide directional input on student services.

Required

Competency:

Decision Making

Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
Be knowledgeable about student program details and the curriculum.
Communicate status and exception requests with students and faculty.
Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

Required

Competency:

Coordination
- Operations

Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.
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