Student Services Specialist

Posting Details

Position/Classification

Title:

Student Services Specialist

Classification Type: SHRA

Position required to work during periods of adverse weather or other emergencies: N
- Not Mandatory

Minimum Experience/

Education:

Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training,

Education:

Required License or Certification:

Primary purpose of the position is to provide range of student services including academic advising and activities that improve student academic, social and emotional development and for students. This includes managing, promoting, and leading activities in areas of recruitment, admissions, orientation, registration, and retention of student.

The College of Engineering at North Carolina Agricultural and Technical State University invites applications and nominations for this key leadership position. North Carolina A&T State University is a public land grant university that enrolls over 14,000 students. The College of Engineering, with over 2,500 students, has EAC ABET-accredited undergraduate programs in Architectural, Bioengineering, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET-accredited program in Computer Science.

At the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. Additional information about the College and the University can be found t.edu/coe. The Department of Electrical and Computer Engineering is one of the largest departments in the College of Engineering. The four programs are a BS in electrical engineering, a BS in computer engineering, an MS in electrical engineering, and a Ph.D. in electrical engineering.

There are 18 faculty members in the department. Additional information can be found athttps://(Use the "Apply for this Job" box below)..

Work Hours:

8am-5pm, Monday-Friday

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies:
On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

• Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department. Develop programs with acceptable outcome levels for student development.
• Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
• Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
• Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
• Provide directional input on student services.

• Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
• Be knowledgeable about student program details and the curriculum.
• Communicate status and exception requests with students and faculty.
• Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
• Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

• Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.
• Update Undergraduate Bulletins, Curriculum Guides, COGs.
• Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

• Coordinate and administer undergraduate students' professional and social activities for their retention and timely graduation.
• Manage and monitor these activities and assess their impact on the student experience.
• Provide student services including academic advising related activities as assigned.
• Inform and advise students on program requirements and processes.
• Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.
• Initiate creative programming to engage student participation.
• Collect, research, and analyze information for processing, monitoring, or…