Senior Loan Support Specialist

The position of Senior Loan Support Specialist is responsible for duties relative to all functions within the department. The incumbent should possess 1 to 3 years of loan servicing experience.

• Daily reconcilement of loan systems to general ledger.
• Research and correction of general ledger outages when present.
• Re-posting of all non-posted loan payments and advances.
• Process and accurately post all incoming wires related to loan payments, payoffs, fees, etc.
• Processes/post daily reports/files. Remits month end reports and reconciliations.
• Performs reversals, backdates, payoffs and corrections, on payments relating to requests submitted from Loan Officers or branches, as well as requests submitted by other back office departments for ACH & Check Returns and Chargeback items.
• Tracks payoff overages, and issues refunds when necessary per Bank Policy.
• Process monthly Participation and SWAP loan payments as needed, and stay in contact with partner institutions and Loan Officers regarding modifications, principal curtailments, terminations, etc.
• Create and/or Verify outgoing wires for the department, whether on manual transaction forms approved by the Bank, or via approved wire transmission system. Responsible for ensuring wire instructions have been directly verified with beneficiary, and all information within the wire is complete, accurate, and follows Bank Policy as well as Regulatory guidelines.
• Assists Loan Support and all other departments in complex research relating to loan and GL issues.
• Assists with functions related to Third Party Mortgage Servicer (DMI)
• Assists with functions related to SBAC.
• Assists with functions related to entries for Carbucks.
• Periodically reviews other team members work for quality control standards
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.

Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.