Member Solutions Advisor - East

Eastern Region Office
Greensboro, NC 27408, USA

We are seeking a
Member Solutions Advisor - East
for the East Region Member Solutions Department.

The Member Solutions Advisor is accountable for pro-actively assisting members with curing their default by assessing their need for assistance, educating the member on their options and making a recommendation for the most appropriate course of action. The Member Solutions Advisor must approach each account with the goal of keeping the member in their home or helping them find a dignified alternative.

In situations where a satisfactory arrangement cannot be made, the Member Solutions Advisor is accountable for initiating the foreclosure / repossession process. The Member Solutions Advisor must work in collaboration with the East Region Loss Mitigation Department to mitigate losses by identifying potential repossessions in advance to allow sufficient time for sales strategies to be determined. In addition, the Member Solutions Advisor is responsible for deficiency balance recovery efforts.

The Member Solutions Advisor is accountable to promote a positive work culture by supporting and modeling the Credit Union’s core values.

If you have m anufactured housing collections, credit, or asset disposal experience you should apply right away!

Highlights:

• Manage time wisely to ensure early intervention with delinquent borrowers.
• Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures.
• Process member-authorized ACH payments and mail confirmation letters.
• Processing incoming/outgoing correspondence such as payments, loss mitigation packets, collection and bankruptcy notices.
• Maintain a working knowledge of the core objective of East Region Member Solutions Department

Experience:

Required

• Manufactured housing collections and/or credit experience.

Preferred

Education:

Required

• High School Diploma or Equivalent

Preferred

• College degree or course work in the business field, preferred

Licenses &

Certifications:

Required

Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.

Preferred

• NMLS registered.

Skills & Knowledge:

Required

• Working knowledge of credit, collection, and bankruptcy laws and regulations
• Strong written and verbal communication skills
• Strong sales oriented negotiating and decision-making skills
• PC skills to include word processing and spreadsheet applications

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, Chex Systems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card.

Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.