Collections Specialist

Description We are looking for a skilled Collections Specialist to join our team in Greensboro, North Carolina. This long-term contract position is ideal for someone who is detail oriented and has expertise in business-to-business collections and accounts receivable processes. If you excel in managing payment discrepancies and ensuring timely billing resolutions, we encourage you to apply.

Responsibilities:

- Handle business-to-business collections by contacting clients to resolve outstanding balances.

- Investigate and correct misapplied payments to ensure accurate financial records.

- Maintain detailed documentation of all collection activities and communications.

- Collaborate with internal teams to address account discrepancies and improve payment processes.

- Monitor accounts receivable balances and follow up on overdue invoices.

- Apply established credit and collection policies to minimize risks and improve cash flow.

- Provide regular updates and reports on collection efforts and account statuses.

- Communicate effectively with customers to address billing concerns and negotiate payment arrangements.

- Analyze account histories to identify payment trends and potential issues.

- Ensure compliance with company policies and industry regulations during collection activities. Requirements - Proven experience in commercial and consumer collections.

- Strong understanding of credit and collection processes.

- Familiarity with billing and accounts receivable procedures.

- Ability to research and resolve payment discrepancies efficiently.

- Excellent communication and negotiation skills.

- Proficiency in handling sensitive customer information.

- Detail-oriented with strong organizational abilities.

- Knowledge of relevant laws and regulations governing collections.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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