End of Term Lease Analyst

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Financial Services (VFS) is the captive finance company for the Volvo Group, providing a full range of financial services for the construction equipment, truck and bus industries. We are currently recruiting for an End of Term Lease Analyst to join our team in Greensboro, NC.

As an End of Term Lease Analyst, you will be responsible for achieving departmental goals and objectives through the timely processing of VFS end of term lease inventory for the US Construction Equipment portfolio. In this role, you will collaborate with internal and external stakeholders to manage the operational duties and functions associated with lease equipment disposal. You will practice customer service to develop and manage end of term relationships with all stakeholders including customers, dealers, and OEM.

• Collaborate with all stakeholders to manage end of lease equipment processes.
• Establish contact with customers whose lease is about to mature and establish their intent.
• Manage customer intent and facilitate purchase, extension or return of the equipment.
• Arrange for transport and storage if applicable.
• Coordinate, guide, and influence VCE dealers to estimate and complete repairs in a timely manner.
• Coordinate with OEM on lease return buybacks per end of lease policies and agreements.
• Invoice & collect rental payments, late charges and property taxes as necessary.
• Invoice & collect end of lease obligations such as repairs, excess mileage and settlements.
• Administer tracking of off-lease equipment to minimize financial exposure to the business.
• Actively work to develop and improve VCE product resale value.
• Collaborate with other departments as needed to manage the lease portfolio.
• Participate in developing, monitoring, and implement planning & strategy.
• Participate in improving processes to protect resale values and turnaround time liquidating equipment.
• Make recommendations to continuously drive efficiency, productivity and effectiveness of operations.
• Practice Compliance, Risk Management and Loss Mitigation per VFS policies.
• Practice professional customer service (internal & external) to establish and maintain effective communication and business relationships.

Qualifications:

• 1–3 years of experience in lease/contract administration, asset management, collections, or customer account management—preferably supporting end-of-lease / asset disposition activities (purchase, extension, return).
• 1-3 years of customer-facing experience managing escalations, negotiating outcomes, and delivering world-class internal/external customer service in a high-volume environment.
• 1–3 years of experience coordinating across multiple stakeholders (customers, dealers, OEMs, transport/storage vendors) with demonstrated ability to influence and drive timely execution.
• 1-3 years of experience invoicing and collecting obligations (rental payments, late charges, property taxes, repairs, excess mileage, settlements), with strong documentation and follow-through.
• 1-3 years of experience operating in a fast-paced, multi-task, high-volume processing environment with proven time management, organization, prioritization, and attention to detail.
• Proficiency in Microsoft Office (intermediate level), especially Excel, Outlook, and Teams, with ability to track assets/obligations and maintain accurate records.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $63,100.00 - $77,900.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience.

In addition to these factors, we believe in…