Risk Operations Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Become a member of a fast paced, energetic, and crucial team s position is responsible for supporting the Account Resolutions Team Manager in all phases of the retail account management and asset protection process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios.

This position will be managing a partial block of delinquent customers as well as protecting and securing financed assets that are in default of the contractual obligation. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. This position will be cross-functional with primary responsibilities in Account Resolution and Repossession with flexibility to support other areas of Risk Operations.

The individual will work closely with all areas of the business including credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital market resources.

You will be part of an on-site team in Greensboro, NC reporting to the Account Resolution Manager.

Occasional travel may be required.

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset recovery, collections and repossession experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations
• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and repossessions.
• Strong PC skills (MS Office)
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of ateam environment.
• Bilingual preferred.
• Self-starter and ability to work independantly.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience.

In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national…