TPAC Revenue Officer

Join to apply for the TPAC Revenue Officer I role at NC Department of Health and Human Services

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Dept of Revenue

Taxpayer Assistance, Collections

Revenue Officer I (NS)

NC11

These positions have been established as hybrid teleworking with a minimum starting salary of $48,000.

If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

The North Carolina Department of Revenue continuously recruits statewide for Revenue Officer I positions and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers - Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.

• Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
• Adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Determine acceptable repayment terms through a variety of methods including installment payment agreements

These professional positions have a hybrid work schedule. Work is performed remotely and in-person at the assigned service center. These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Valid driver’s license is required for this position in order to conduct taxpayer visits

$48,000 - $76,542

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

• The best funded…