Eligibility Caseworker

Job Title

Empower Successful People to Thrive in a Strong Community Supported by Quality Government

Performs detailed work determining eligibility for the financial, medical, special assistance and food stamp programs.

Work involves interviewing applicants for one or more of the above programs, verifying and evaluating data obtained from the applicant in order to make a correct eligibility determination. Work includes completion of various standardized forms, verifying information gathered, and computation of budgets. The job may also include occasional home visits. Cases must be reviewed periodically to determine continued eligibility for assistance.

Programs have a substantial amount of policy and procedural changes and have stringent deadlines. Employees assigned to some programs work under court-ordered deadlines and penalties for non-compliance. Reports to an Eligibility Supervisor I or Eligibility Supervisor II. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

Essential duties and responsibilities include, but are not limited to:

• Determines eligibility for one or more of the above programs based on constantly changing Federal, State, and County policies.
• Must adhere to strict policy deadlines for each assistance program.
• Interviews to obtain necessary factual information and verifies information received from applicants.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Assesses clients' needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources.
• May make visits to community facilities or client's home to gather information.
• Presents pertinent information at agency conferences, appeals or state hearings.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Other duties as assigned

Minimum Qualifications:

• Graduation from high-school or equivalency and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks
• One year of experience in an income maintenance caseworker may substitute for two of the three years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement

Preferred Qualifications:

A Bachelor's degree or higher in a related field.

Candidate must reside within a two-hour driving radius of Guilford County to be considered for employment. Transcripts are required. Copy of transcript must be submitted with application for consideration when applicable. Official college transcripts required at time of hire when applicable.

Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age,…