HPP Operations Manager

Job Classification Title

Emergency Medical Operations Manager (NS)

Department of Health and Human Services

Health Service Regulation

NC18

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The SMRS Operations Manager provides operational leadership and day‑to‑day management oversight for the Healthcare Preparedness Program (HPP) and the State Medical Response System (SMRS). This position serves as the primary operational lead supporting the HPP Program Manager and is responsible for coordinating, implementing, and overseeing statewide medical response capabilities, partnership engagement, logistical assets, and healthcare preparedness initiatives.

This role ensures operational readiness of SMRS capabilities and supports activations within the State Emergency Operations Center (SEOC) and field deployments with State Medical Response Teams as directed.

This position is expected to have a moderate amount of travel within the state and out of state throughout the year.

Salary Range: $63,927 - $111,871

Recruitment Range: $63,927 - $101,871

• Ability to lead and coordinate statewide emergency preparedness and response operations.
• Skilled in developing and implementing operational policies, protocols, and procedures.
• Experience managing logistical assets and maintaining deployable response readiness.
• Ability to operate effectively within Integrated Command Systems (ICS) and SEOC activation environments.
• Skilled in building and sustaining partnerships with healthcare and emergency response stakeholders.

This position is 100% federally funded.

This position will close at 11:59 p.m. the night before the end date.

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

• Bachelor’s degree in business administration, public health administration, or a health related field from an appropriately accredited institution and four years of experience in Emergency Medical Services; or
• High school or General Education Development (GED) diploma and eight years of experience which must be in direct provision of Emergency Medical Services; or
• An equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

If there are any questions about this posting, please contact Talent Acquisition at talent acquisition.gov.