Telecommunicator​/Communications

Summary of Performance Expectations

Serves as telephone communications source for the medical center. Provides after hours paging for numerous physician groups with the ability to adapt to the ongoing changing needs for individual practices. Serves as dispatcher for medical center police officers. Monitors the surveillance cameras and alerts hospital police to potential issues. Monitors and alerts appropriate personnel to various alarms such as fire, code blue ERT, RRT as well as others.

Serves as the hospital’s 911 and activates reverse 911 paging when directed. Monitors doors designated as “access controlled”.

Required: High School diploma or equivalent. Must obtain International Academies Emergency Dispatch’s Basic Emergency Telecommunicator Certification or equivalent certification, approved by CVMC Communications and Corporate Safety & Security departments, within nine months of employment.

Preferred: (none specified)

Required: No previous experience required. Given training and on-the-job experience, incumbent should be proficient in the basic aspects of the job within three months of employment date.

Preferred: Standard Switchboard and Computer usage.

About Catawba Valley Medical Center – As the region’s largest not-for-profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare to all who need it - regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.

Our mission:
Exceptional Healthcare. Every Person. Every Time.

• North Carolina’s first and only 5-time Magnet recipient for nursing excellence
• Region’s only level III Neonatal Intensive Care Unit (NICU)
• Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
• American College of Surgeons Accredited Comprehensive Community Cancer Center

Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.

One of our goals at Catawba Valley Medical Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.