Eligibility Caseworker Assistant; ECA

GENERAL STATEMENT OF DUTIES

This position assists Eligibility Caseworkers in gathering information from customers so they are better able to determine eligibility.

An employee in this class will key address changes into the state system and dictation into the one case system, conduct phone interviews to gather information for caseworkers, and complete any changes in an ongoing case as directed by the supervisor. This position does not determine eligibility. This position reports to the Eligibility Supervisor I. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

• Will assist casework by gathering information.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Provide assistance to clients who contact the agency for information. This will include contact via telephone and in-person.
• Other duties as assigned.

• Knowledge of the English language sufficient to interview clients and communicate and interpret programs to people of various socio-economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Make constructive use of supervision.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.

• Graduation from high-school or equivalency and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks

• One year of experience in an income maintenance assistant may substitute for one of the years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement

An Associate’s degree or higher in a related field.

• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process.

They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.