Patient Representative

Description

Carolina Neurosurgery and Spine Associates is seeking a Full‑time Patient Representative in our Greensboro office.

Full‑time

The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi‑task in a fast‑paced environment while ensuring excellent patient care.

• Checks in patients; collects payments; verifies and/or updates insurance.
• Obtains proper insurance documentation and demographic information following HIPAA standards.
• Processes new patient paperwork and/or updated paperwork.
• Follows established procedures to prepare for upcoming appointments.
• Explains insurance authorization to patients as necessary.
• Counts petty cash and documents on log.
• Applies our values in decision‑making and interactions with all individuals.
• Promotes a positive work environment through effective teamwork.
• Other duties as assigned by changing needs, patient flow, or physician request.

Weekly rotating schedule with flexibility to meet business needs.

Monday – Friday: 8:30am – 5pm
Monday – Friday: 7:30am – 4pm

• Compassion:
  Treats others with compassion and empathy.
• Teamwork:
  Collaborates with all team members.
• Communication:
  Communicates effectively and with positivity.
• Integrity:
  Acts with integrity and accountability.
• Innovation:
  Remains open‑minded to new ideas and continual improvement.
• Community:
  Treats every patient and team member as a part of the CNSA community.

Participates in department or system wide improvement plans.
Performs high quality work that is neat, accurate, complete, and on time.
Offers assistance to all patients by promptly responding to requests and needs.
Asks questions to gain full understanding of assignments.
Adapts to changing assignments and responsibilities.

• Customer Service
• Medical and insurance terminology
• Payer guidelines
• Legal and ethical considerations related to patient information
• HIPAA guidelines and policies
• Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems

• Time management, problem solving, multitasking, and prioritizing
• Effective written and/or oral communication
• Detail orientation

• Establishes and maintains effective working relationships across departments and diverse patient populations
• Analyzes situations and responds appropriately
• Organizes and prioritizes information and assignments
• Emotional intelligence
• Works under general supervision with little discretion

• Direct in‑person contact with patients in a non‑clinical role.

Sitting and standing associated with a typical office environment. Speaking and hearing, both in‑person and on the phone. Bending, stooping, crawling in confined spaces.