Patient Representative

Position

Carolina Neurosurgery and Spine Associates is seeking a Full‑Time Patient Representative in our Greensboro office.

The ideal candidate has at least 1 year of healthcare front desk experience. Candidates without front desk experience should have some medical office education and knowledge of medical terminology and insurance. Prior experience in a busy medical practice is highly favored. Must have the ability to multi‑task in a fast‑paced environment while ensuring excellent patient care.

• Checks in patients; collects payments; verifies and/or updates insurance.
• Obtains proper insurance documentation and demographic information following HIPAA standards.
• Processes new patient paperwork and/or updated paperwork.
• Follows established procedures to prepare for upcoming appointments.
• Explains insurance authorization to patients as necessary.
• Counts petty cash and documents on log.
• Applies our values in decision‑making and interactions with all individuals.
• Promotes a positive work environment through effective teamwork.
• Other duties as assigned by changing needs, patient flow, or physician request.

• Compassion:
  Treats others with compassion and empathy
• Teamwork:
  Collaborates with all team members
• Communication:
  Communicates effectively and with positivity
• Integrity:
  Acts with integrity and accountability
• Innovation:
  Remains open‑minded to new ideas and continual improvement
• Community:
  Treats every patient and team member as a part of the CNSA community

Weekly rotating schedule with flexibility to meet business needs.

• Monday – Friday: 8:30am – 5pm
• Monday – Friday: 7:30am – 4pm

• Knowledge:
  • Customer Service
  • Medical and insurance terminology
  • Payer guidelines
  • Legal and ethical considerations related to patient information
  • HIPAA guidelines and policies
  • Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
• Skills:
  • Time management, problem solving, multitasking, and prioritizing
  • Effective written and/or oral communication
  • Detail orientation
• Abilities:
  • Establishes and maintains effective working relationships across departments and diverse patient populations
  • Analyzes situations and responds appropriately
  • Organizes and prioritizes information and assignments
  • Emotional intelligence
  • Works under general supervision with little discretion

• Direct in‑person contact with patients in a non‑clinical role.

Sitting and standing associated with a typical office environment. Speaking and hearing, both in‑person and on the phone. Bending, stooping, crawling in confined spaces.