Houseperson

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Delivers linens, towels, amenities, and supplies to guest floors and replenishes linen closets throughout the shift to support housekeeping operations.
• Collects soiled linens, used terry, trash, and recycling from guest floors and transports items to designated laundry or disposal areas.
• Maintains cleanliness of guest corridors, service hallways, elevator landings, stairwells, vending and ice rooms, and other assigned public or service areas.
• Vacuums carpets, sweeps and mops floors, spot‑cleans walls and surfaces, and removes debris to maintain a clean, polished environment.
• Cleans and maintains back‑of‑house areas including storage rooms, service closets, and staff work spaces.
• Supports room readiness during high occupancy by delivering supplies, assisting with room completion, and responding to operational needs.
• Respond promptly and professionally to guest requests such as linens, pillows, cribs, amenities, packages, or special deliveries.
• Greet guests courteously when encountered and offers assistance in alignment with Four‑Diamond service expectations.
• Maintains organized, stocked, clean, and secure housekeeping closets and reports supply or inventory needs.
• Respond quickly to spills, urgent cleaning needs, and safety hazards to ensure guest and team member safety.
• Reports maintenance issues, safety concerns, unusual activity, or incidents promptly and completes work order documentation accurately.
• Follows all safety, OSHA, PPE, chemical handling, key control, confidentiality, and emergency procedures while maintaining professional appearance and behavior.
• Adhere to all policies and procedures established.
• Assists with deep‑cleaning projects, seasonal tasks, emergency support, and additional job‑related duties as assigned.

• Must be at least 21 years of age.
• Requires high school diploma/GED.
• Must exhibit strong customer service. and communication skills.
• Must have the ability to work a flexible schedule including nights, weekends, and holidays.
• Professional appearance is required.
• Must have the ability to respond to visual and verbal cues, work in confined spaces, and perform the physical duties of the role, including lifting up to 75 lbs. and frequent bending, reaching, and moving throughout the shift.