Front Desk Agent

Job Type: Full-Time/ Part-Time
Department: Front Office
Reports To: Front Office Manager

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming experience for guests while efficiently managing check-ins, check-outs, reservations, guest requests, and general front desk operations.

• Greet and welcome guests in a warm, professional manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, cancellations, modifications, and room assignments.
• Answer guest questions and provide information about hotel services, amenities, and local attractions.
• Handle guest requests, concerns, and complaints professionally and promptly.
• Process payments, maintain accurate guest accounts, and balance cash or payment transactions.
• Answer and direct telephone calls and respond to guest emails or other inquiries.
• Maintain accurate records and protect guest confidentiality.
• Communicate effectively with housekeeping, maintenance, management, and other hotel departments.
• Monitor room availability and assist with resolving room or reservation issues.
• Follow hotel policies, safety procedures, and customer-service standards.
• Maintain a clean, organized, and professional front desk area.
• Perform other duties as assigned by hotel management.

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Professional, friendly, and positive attitude.
• Ability to remain calm and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel reservation/front-office systems.
• Ability to accurately handle cash, credit card transactions, and guest accounts.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts as required.
• Ability to stand and walk for extended periods and perform routine front desk duties.

• Previous experience with a hotel property-management system (PMS).
• Knowledge of local attractions, restaurants, and transportation options.
• Additional language skills are a plus.
• Hospitality or customer-service training or certification is preferred.

• Competitive pay
• Employee hotel discounts
• HSA, Paid time off, 401(k),Dental, Vision, ETC